3-1-1 Call Center to Reduce Operating Hours

3-1-1 Call Center to Reduce Operating Hours

Due to budget constraints, the City’s Information Technology Agency (ITA), which manages the 311 Call Center, has made necessary changes to its operating schedule.

“Although the ITA has made every effort to preserve the 3-1-1 call center as a priority public service, ITA has lost a number of 3-1-1 employees due to retirements, transfers, terminations, and layoffs since the budget crises began.  In the new fiscal year 2011-2012, ITA has lost an additional eight (8) positions from the 3-1-1 call center, which will make it unsustainable for the 3-1-1 call center to continue to operate two shifts (Day and PM shifts).  Therefore, the PM shift will have to be eliminated, and the 3-1-1 call center will continue to be operational everyday, including weekends and holidays, but during business hours from 8:00 am to 4:45 pm.”

Read more here.

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